Privacy Policy

Last modified December 19, 2025

Practice Name: Crocus Hill Counseling Center (“Practice,” “we,” “us,” “our”)
Website: crocushillcounselingcenter.org

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website. It also clarifies how website information differs from clinical information shared in therapy.

1) Important Note About Therapy Information (HIPAA / PHI)

This website Privacy Policy applies to information collected through this website.
Information you share with us in the course of psychotherapy/clinical services may be protected by federal and state privacy laws (including HIPAA, as applicable) and is governed by our Notice of Privacy Practices and informed consent materials—not solely by this webpage.

If you are an existing client, please refer to your client portal and intake documents for details regarding clinical privacy practices.

2) Information We Collect Through This Website

a) Information You Provide Voluntarily

We may collect information you submit through:

  • Contact forms (e.g., name, email, phone number, message content)

  • Appointment request forms

  • Newsletter sign-ups (if used)

  • Comments or submissions (if enabled)

b) Information Collected Automatically

When you visit our website, certain data may be collected automatically, such as:

  • IP address (or a partial/anonymized version, depending on settings)

  • Browser type, device identifiers, operating system

  • Pages viewed, time spent, referring/exit pages

  • Approximate location (e.g., city/region, not precise address)

This information is typically collected via cookies and analytics tools.

3) Cookies and Tracking Technologies

We may use cookies (small files stored on your device) and similar technologies to:

  • Remember preferences

  • Understand website traffic and performance

  • Improve site functionality and user experience

You can control cookies through your browser settings and may be able to opt out of certain analytics tracking. Note that disabling cookies may affect website functionality.

4) How We Use Website Information

We may use website information to:

  • Respond to inquiries and messages

  • Provide requested services or information

  • Improve website content, performance, and user experience

  • Maintain security, prevent fraud, and protect our operations

  • Comply with legal or ethical obligations

We do not sell your personal information.

5) Email, Contact Forms, and Confidentiality Limits Online

Please be aware that standard email and website contact forms may not be fully secure.
If you choose to contact us through the website, do not include sensitive clinical details. We encourage you to share only general information until a secure method of communication is established.

If we use a secure client portal (recommended), we may direct you to communicate through that portal for privacy and security.

6) Third-Party Services and Embedded Content

Our website may rely on third-party services (examples include):

  • Website hosting platform (e.g., Squarespace)

  • Scheduling tools (e.g., Calendly or an EHR scheduling page)

  • Email marketing platforms (e.g., Mailchimp)

  • Client portal/EHR (e.g., Sessions Health, SimplePractice, TherapyNotes)

  • Payment processors (if payments are accepted online)

  • Analytics tools (e.g., Google Analytics, Squarespace Analytics)

These third parties may collect information according to their own privacy policies. We encourage you to review those policies. We are not responsible for third-party privacy practices.

If the site includes embedded videos (e.g., YouTube/Vimeo), maps, or social media features, those providers may place cookies or collect usage data when you interact with embedded content.

7) Disclosures of Information

We may share website information in limited circumstances, including:

  • With service providers who help operate the website (hosting, analytics, form processing), as needed to perform their services

  • To comply with laws, regulations, legal process, or governmental requests

  • To protect rights, safety, and security of our practice and others

  • In connection with a business transition (e.g., merger, acquisition), consistent with applicable law

We do not disclose website inquiry information for marketing by unaffiliated third parties.

8) Data Security

We take reasonable steps to protect information submitted through the website. However, no method of transmission over the internet is 100% secure. You use the website and submit information at your own risk.

9) Data Retention

We retain website inquiry information only as long as needed for legitimate business purposes and to comply with legal/ethical obligations. If you become a client, clinical record retention is governed by separate policies described in your intake paperwork.

10) Your Choices and Rights

Depending on your location and applicable laws, you may have rights to:

  • Request access to personal information you submitted through the website

  • Request correction or deletion of that information

  • Opt out of certain marketing communications (if applicable)

To make a request, contact us using the information below.

11) Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through the website, please contact us and we will take appropriate steps to delete it.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

13) Contact Us

If you have questions about this Privacy Policy, complete the form under Contact Us.